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Viva-Murcia Business Management
The tools to boost your agency business.

Business Management Overview.
Customer & Enquiry Database.
HTML Marketing E-Mails.
Window Display Printing.

Advanced Listing Features.
New Features Coming Soon.
Prices & How to Apply.


Overview

Running an estate or rental agency is very hard work. As well as being on call whenever you are needed, there are all the extra tasks, such as keeping track of your customers and vendors and printing your window displays.

The Viva business management solution helps make running your business a pleasure. The biggest plus is that it helps you keep in touch with all of your customers, delivering a better service and thus driving up sales.

Advertising Solutions
Web Site Hosting
Solutions for Estate & Rental Agents
Our solution can work alongside your existing web site or works especially well when integrated with a web site provided by Viva-Murcia.

The business management solution includes : HTML marketing e-mails, customer / enquiry / vendor database, window display printing and advanced listing features.

As a stand alone service, the business management solution is just €600 per year, plus however many listings you need.

Alternatively, why not consider our intergrated complete agency package ...

To obtain the best value, our complete package combines a web site with interactive map, 100 listings, free web site design and our business management solution for just €1,500 per year, saving €350 off of individual prices.

For a limited period, we are also offering a 30% super saver discount to new customers for the first year at just €1,050, saving an incredible €800 off of individual prices!


Customer & Enquiry Database

Knowing your customers and keeping account of them is the cornerstone of any service oriented business. However this is often easier said than done, especially if you don't have the tools for the job.

Our business management solution not only provides a sophisticated customer database, it actually records your customers & enquiries via Viva-Murcia and your web site, intelligent identifying what they are searching for, making your life so much easier. We don't know of any other system that does this for you.

Our fully configurable database is easily tailored to your exact needs to help you serve your customers even better. The powerful features included in the package are as follows ...

Full customer details with a range of contact information, address etc...
Customer status types, allowing for single-state classification such as 'searching', 'made offer', 'purchased' etc. You have complete flexibility in defining whatever customer status types your business needs.
Detailed customer statuses, allow you to specify a combination of details, such as 'mortgage required', 'property to sell', 'investment purchase', 'cash buyer' etc. Again you can fully define what these values are.
Assigned agent feature lets you assign which of your team is dealing with the customer. You can easily maintain your list of agents.
Advertising source lets you keep track of where your customer found out about you, then make business decision about which advertising solution gets results. Of course, this is fully configurable too.
Customer notes feature lets you keep freehand information with each entry date stamped and recorded against the person entering it. Thus, if one of your team is out of the office you can still be up to date and informed on your customers needs & background.

Helpful tools to help manage your customers ...
Quick information page to view essential customer details at a glance.
Enquiry finder shows you all enquiries sent by a customer via your web site or Viva-Murcia, including what properties they asked about and when they asked.
Sort and filter your customers by name, status, assigned agent, date registered, sought price range or number of bedrooms they are seeking.
Advanced marketing e-mail feature allows you to send a customer full property details or property lists in an advanced HTML e-mail that includes photos, your company logo etc.
Quick contact VOIP links allow you to click and call your customers if you use services such as for low cost international calls over the Internet.




HTML Marketing E-Mails

Many companies make the mistake of losing customers after the initial contact. What happens in your business if you suddenly get a property on your books that someone was looking for the week or month before?

Imagine if you could easily send out e-mails to your customers, old and new, knowing what they are looking for and targetted to them? E-mails with property details and photographs contained within them and your company logo at the top. How much extra business would you do over the course of a year? We'd bet that this one feature alone more than pays for our package.

Our e-mailing system has lots of great features, as follows ...

Create your own templates to quickly answer e-mail enquiries and present a consistent and polished message to your customers.
Choose from our pre-set templates for the most common types of e-mails you are likely to send out, we have already done the hard work for you.
Multi-lingual support using the templates you can create answers to questions in different languages to help respond to customers in other languages. The person sending the e-mail doesn't even need to speak the language!
Auto-completion for your name, company name, web site link, contact details and lots of other information in your e-mail templates. If anything changes, you don't need to change your templates as it is done for you automatically.
Your company logo can be included at the top of the e-mail to help you stand out and re-enforce your brand identity.
Colour scheme and fonts can all be specified to give you a unqiue look to your e-mails.
Full property details can be included in your e-mail, with photographs and all the information that you have on your web site. A very handy feature if you want to send your customer particular properties you are discussing with them.
Property lists can be sent to customers with the summary information and a thumbnail photograph, which links through to your web site when they're keen to find out more.
Filtered property lists allow you to select properties matching certain critera, such as those you've recently taken on, the type of property, the price range etc. to help you send specific details.
Bulk e-mail sending to all or a selection of your customers. Target your e-mail campaigns on what your customers are looking for, such as price range, property type etc..
Multi-user support for larger offices with multiple staff, we can set up multiple Viva user accounts for you, each with access to the same tools. You can even override certain e-mail templates to have a company sending e-mail address, no matter who sends it.
Blind copy feature lets you send a copy of the e-mail to your personal mailbox if you'd like to keep an extra track of what you tell your customers.





Window Display Printing

Your office premises tell your customers a great deal about you, which is why you spend so much time preparing great looking window displays.

However, for most people this means using Microsoft Word, or perhaps some other software that's fiddly, time consuming and doesn't give you what you want.

Our solution is simple, saves you time and is incredibly flexible. Click the images on the right to get a quick look at how this works ...

Load once to save time as you've already loaded your listing details and photographs, there's no need to try and find the images etc. again on your computer (in fact, you load once and all of your marketing, web site and window displays are covered).
Choice of templates to help give you the layout you need to suit your own style or an individual property.
Interactive display allows you to drag & drop text and images before you print. You can even resize images with your mouse to get the exact look you want.
Highly flexible configuration, allows you to specify what information you would like to include for a property (such as reference code, dimensions, features etc.).
Configurable print settings that can be defined as the master layout or overriden for a specific property.
Company logo can be uploaded for printing (we create one for free as part of our design service) or can be configured to work with your letterheaded paper.
Save layout facility allows you to store the exact layout that looked best and re-print it. You can save multiple layouts for an individual property.
Full multi-lingual support allows you to print displays in a range of langauges - you can even combine two languages on one printed page.



View our instruction page for configuring your pinter.


Advanced Listing Features

Our business management software also improves the tools available to maintain your property listings, allowing advanced sorting, property hiding, vendor management and more ...

 Extra listing information, automatically records changes to the properties price / sales status and lets you record other useful information such as viewings, feedback etc. Automatically records when and who logged the details.
 Vendor / owner information, store the name, address, contact details etc. for the property owner. Our system lets you specify the template for recording whatever information you need.
 Window display printing, you access this great feature from your listings, read about it here.
 Hide listing, this special feature allows you to save properties that you don't want to promote for a short while, whilst not impacting your total listing quota on Viva-Murcia.
 Enquiry history, quickly find all e-mail enquiries you have received from your site and Viva-Murcia.
 Sorting features, to help manage your portfolio you can sort by property name, reference code, property type and date added.
 Special offers, this allows you to mark certain listings/properties as special offers, allowing you to feature them on your web site.
Auto Notify Customers whenever you load new listings, your customer database is checked and if they have previously enquiried on a similar listing, you have the option of sending them an automatic e-mail.

New Features Coming Soon

With all of our subscription products, you reap the rewards of our continuous improvement approach with no extra charges attached. In fact, if you think of something that would make our products even better, please let us know and we're likely to include it.

Online payments integrated with your customer accounts, particularly useful for rental agents.
Business management for shops an upgraded service with full product support, integrated into a new Viva-Murcia product directory.

Complete Package for Agency Businesses

Our complete package combines excellent products and services with outstanding value, a winning combination for any business.

This package is tailored to provide agency businesses with a solution for integrated marketing, sophisticated web site and the software to operate effectively and generate more business. The list of features is impressive, whichever way you look at it.

Sophisticated Web Site. (see example)
Free standard design by our graphic design team.
Standard and advanced property search facility.
All hosting, e-mail and domain registration included in the price.
Multi-lingual support for all of your customers.
Property details pages with image slideshows, virtual tours and currency conversion.
Interactive province map of Murcia with links from the towns to the properties you have there.
Availability calendars for rental bookings.
Read about all web sites features and view more examples.

Priority Listing Advertising.
100 listings on Viva-Murcia, shared with your web site (or more for a modest extra fee).
Each listing page supports up to 10 images or virtual tours.
Each listing page links to your web site.
Update your details online, at any time for no extra fee.
Read about all priority listing features & benefits.

Business Management Soltuion.
HTML marketing e-mails, to help generate new business.
Customer / enquiry / vendor database, to keep track of your customers and offer an improved and targetted service to them.
Window display printing that's simple to use, saves time and produces great results.
Advanced listing features to help manage the information you need.

Super Saver, First Year Discount!

Special Offer for a Limited Period.

If you are new to Viva-Murcia and want to take advantage of our complete agency package, now is the right time to do so with an additional 30% off, making the entire package less than €90 per month. Value that is second to none.

This offer is exclusively for people who are new to Viva-Murcia and designed to help start-up agency businesses get off the ground with everything they need.

Apply today and let us take your businesses to another level.


Prices & How to Apply

Anyone with a listing package can upgrade to our business management solution for just €600 per year.

We also strongly recommend our complete, integrated package as this combines a state of the art web site with an interactive province map and advanced property searching (see example), 100 listings on Viva-Murcia for your great advertising and our business management software for only €1,500 per year.

PLUS if you are new to Viva-Murcia you can currently take advantage of our limited offer super saver, giving an extra 30% off of your first year with the complete package at just €1,050 - that's less than €90 per month!


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